Complaints

If a defect appears in the purchased goods, the buyer has the right to file a claim. In order for the claim to be properly assessed, it is necessary that the goods claimed are clean, complete and in accordance with the hygiene regulations or general hygiene principles. When using the goods, the buyer is obliged to observe not only the generally known rules, but also the conditions set out in the warranty card or the instructions for use. The goods should be used and cared for in accordance with their natural service life.

Complaint procedure:

1. Print and fill in the claim form, which you can download [here]. Include it in the package with the goods.

2. Attach a copy of the tax receipt (invoice).

3. Do not send the package COD. Such a parcel will not be accepted. Shipping costs from the customer are always the responsibility of the customer.

4. Send the package by registered mail to:

     MAX4BODY s. r. o.

     Lipová 1

     080 01  Prešov

5. Complaints are processed within a maximum of 30 days from the date of receipt of the claimed product.

6. In the case of a justified complaint, it will be exchanged for another product. If this is not possible (e.g. product out of stock), we will refund the value of the product price.

7.Please download the goods claim form.

More information can be found here